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SECURE PAYMENT

Somsana complies with the highest online payment security standards!

Payments by credit card (Blue, Visa, Mastercard) are made in full at the end of the order process.

All payments by bank card are 100% secured by the payment module provided by CIC Monetico, in accordance with French and international interbank security measures. Somsana enables Internet users to make online purchases in complete security and peace of mind. Your bank details are encrypted (SSL technology). They do not circulate unencrypted on the Internet and cannot be intercepted. Your bank details (card number, expiry date, etc.) are never passed on to us.

Is it safe to pay with Somsana?

When you make a purchase on the internet at Somsana.com, the entire transaction is carried out on a banking site in encrypted mode. You temporarily leave the Somsana site in complete transparency to save your bank details. This guarantees that we will never know your card number! We will never know the details of your purchases, as only the total amount and the order number are transmitted to us.

What security features does Somsana use?

Somsana uses the standardised encryption system known as "SSL protocol". When you are on the payment page, this is shown by : A closed padlock in the corner of your browser. The mode https:// instead of http:// in the address bar of your browser. When you switch from unencrypted to encrypted mode (and vice versa), browsers display a message warning you of the change. Check these elements before entering confidential data, as this will ensure your security. To use the most powerful protocols, we recommend that you use the latest version of your browser.

For more information, please contact us at info@somsana.com

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Frequently asked questions

Once you have placed your order, we need 1-2 working days to process it before it is dispatched. You will receive a dispatch notification with a tracking code by email.

Once your order has been dispatched, you will receive a dispatch notification with a tracking code at the e-mail address you used to place your order.

Delivery time generally varies between 7 and 14 days. However, please note that certain factors, such as customs delays, peak full stops or weather conditions, may have an impact on this timeframe.

If one or more items are unavailable, we guarantee delivery of your entire order within a maximum of 35 days. If the delivery time is longer, we will inform you by email of the expected delivery date.

Questions Payments

Payment for your order can be made by credit card, bank transfer or PayPal.

If you need to exchange an item (for example, for a different size or colour), you can send the item back to us at your cost and we will return the exchanged item free of charge. For more details, please see our returns policy.

Yes, all credit card transactions are 100% secure. Your bank details are encrypted and sent directly to the bank for processing.

If you are not satisfied with your purchase, you can return the items intact in their original packaging within 14 days of delivery. Refunds will be made on receipt of your return package, subject to compliance with our returns conditions. The return is at your expense.