Processing times are NOT included in delivery times (1-2 business days for your orders to be processed before being shipped using the respective shipping methods).
The tracking code
A shipping notification with a follow-up code is emailed to the email address used for the purchase, once the order is shipped.
The delivery time takes between 7 and 14 days. The average delivery time is 10 days. Factors such as logistics and customs clearances can affect delivery times. We will not be held responsible for delays that are beyond our control. (For example, customs delays/leave or congestion during peak periods/bad weather, etc.)
We strive to provide high-end delivery speeds around the world. Contact us if you need additional information, firstname.lastname@example.org. Our team is available 24 hours a day, 7 days a week to help.
EXCHANGES AND RETURNS OF YOUR ORDER
The free exchange of your dance items
At Somsana the exchange is possible, for example if you have the wrong size or color? Return your item only in colissimo to Somsana at 3 Longchamp 06000 Nice cul-de-sac (at your expense) and we will send you the exchange free of charge at no extra cost. However, it is important to clarify the needs of change.
Return under certain conditions
We pay great care to the design and manufacture of our products as well as to the processing of our customers' orders. However, in case you are not satisfied, we are prepared to proceed with the repayment of our products under certain conditions.
Exchange and return procedure
You must inform us, by email only: email@example.com, within 14 days of the delivery of the items in accordance with the provisions of Article L121-16 of the consumer code. No claim will be accepted after this time.
You will need to return the items to us in their original packaging and must be intact with their labels attached. They must not have been washed or soiled. As a hygienic measure, leotards and academics should be tried with underwear. We do not accept returns for tights, tips, accessories/hair and Dance Belt as well as items sold on sale. Items that do not comply with these conditions will be returned automatically.
Items must be returned to the customer in colissimo only at Somsana, 3 Impasse Longchamp 06000 Nice, France. Somsana cannot be held responsible for loss or damage to returns. The processing of your return will be done within 7 days. The refund is made upon receipt of your return package and subject to compliance with the return conditions mentioned above. We reserve the right to refuse any return that does not comply with the procedure. The refund is made on the bank account attached to the bank card used to pay the order.
The return is at your expense.
Thank you for your attention
The Somsana team.